*FREE UK SHIPPING | TO START A SUBSCRIPTION CLICK HERE | Call Us : 0121 517 0273

FAQ's


How long does the shortbread take to arrive?

For subscription boxes our luxury shortbread is baked fresh, then posted and delivered to you by the 6th of each month.They are delivered by royal mail courier. Delivery date is not guaranteed. Delivery is currently FREE in the UK. 

If you purchase a subscription box before the last day of any month you will receive the next box scheduled for 1-6th of the following month.

If you order a one-off box, you can expect your shortbread to be with you within 3-7 business days.


How long does your shortbread last for?


Our Shortbread lasts 4 – 6 weeks when stored properly in an air tight container, in a cool dry place and can last up to 6 months when stored in sealed packaging. Shortbread can also be frozen and kept up to 6 months, it still tastes delicious!


Can I cancel my subscription?


Subscriptions can be paused and cancelled by contacting us directly at
hello@theshortbreadcompany.com or by logging into your account and managing your subscription. You will need to use the same email you used when you purchased you subscription. Any problems get in touch.


Do you have a vegan box?


We do have vegan boxes available to purchase from our shop, but currently do not have a subscription box set up, this is something we are looking into for the future.


I have a food intolerance / dietary requirement

Our shortbread is baked in a kitchen which uses nuts, shortbread also contains gluten. We are currently exploring methods to create a gluten free box which is something we hope to introduce in the future.


What are the ingredients?


Basic shortbread is comprised of sugar, flour and butter. We use additional ingredients to flavour our shortbread, these are explained and included on the website and by the product information.


When will you take payments and how can I pay?


Payments for subscription boxes will be taken on the 11 th of each month and we accept all methods of online payment including: Debit and Credit Card, PayPal, Apple Pay and Google Pay. Your first payment will be taken immediately.

Payments for regular purchases of shortbread that are not part of a subscription are charge immediately.